Estimados clientes, hemos implementado una notificación sonora para videollamadas agendadas, que permite saber cuándo un cliente ha llegado a la reunión y está en la sala de espera.

El sonido de notificación es el siguiente: https://cdn.videsk.io/ringtones/waiting.mp3

La notificación como sonido no se pausará a menos que ocurran algunas de las siguientes acciones:

1. Cerrar notificación
2. Ingresar a la reunión

Si tienes dudas, puedes contactarnos en support@videsk.io o con tu ejecutiva de cuenta.

Dear customers: If you are experiencing problems making calls or scheduling appointments, please temporarily disable the forms in your segments. To do this, you must:

This is due to a global Cloudflare outage.

Email support@videsk.io for further assistance.

Estimados clientes, hemos mejorado los filtros para el historial de llamados y agendamientos. Desde ahora podrás filtrar por:

• Fecha inicio y fin
• Agente
• Segmento o calendario
• Campo de búsqueda global*

* El campo de búsqueda global permite buscar por cualquier valor presente en:

• Comentarios de llamada
• Valores de formularios de cliente
• Valores de formularios de agente

Llamadas

Agendamientos

Dear customers, we would like to announce the new real-time monitoring feature. This will allow supervisors or administrators with granted permissions to monitor video calls by listening and viewing them in real time.

To access this feature, you can follow the steps in our documentation: https://docs.videsk.io/es-dashboard/dashboard-management/account-settings/configuration/live-monitoring

If you have any questions, you can contact us at support@videsk.io or your account manager.

Dear customers, we are implementing an improvement to our video calling components (WebRTC), starting on Wednesday, July 8, 2025.

This may now display a new button in the interface to indicate that the audio or video may be blocked by the browser. Simply clicking it will begin playing correctly.

Previously, our loading indicator may have been displayed when the browser blocked autoplay.

From now on, you'll be able to see the "Click to activate audio and video" button only if necessary, as follows:

Please note that all of our components are automatically translated, so depending on the user's language, the content will be displayed in their respective language.

If you have any questions, please contact us at support@videsk.io or your account manager.

Dear customers, our provider, Google Cloud Platform, is currently experiencing a massive outage across various products globally.

Videsk has not experienced any service interruptions or changes to normal operations. Any changes due to this contingency from our infrastructure provider will be communicated through our status site (https://status.videsk.io).

Response latency from our servers may increase due to the contingency.

Dear customers, we are implementing an improvement to the scheduling system, specifically in the way customers join.

Starting Monday, June 9, you will need to manually accept participants (customers) who want to join a meeting. This will be done using the following mechanism:

You can accept or reject the connection request, giving you control over who joins the meeting.

Please note that this only applies to meetings, not live calls.

We've updated our BeamPort SDK for file transfers.

This update focuses on:

• Improved byte-by-byte CRC-32 check performance.

• Fixed reconnection when there are network issues during the initial connection attempt.

• Improved handling of RTP connection establishment when the UDP network is congested.

No action is required to receive this update.

If you have any questions, please contact us at support@videsk.io or your account manager.

Desde hoy podrás realizar acciones masivas desde el dashboard para asignar o quitar agentes a los segmentos existentes.

Podrás encontrar la acción desde el botón Acciones por lote y luego en Asignar agentes a segmentos.

Luego simplemente selecciona los segmentos en los cuales vas a añadir o quitar a los agentes que seleccionarás.

Considera que si seleccionas más de un segmento, la acción seleccionada (añadir o quitar) aplicará para todos por igual.

Si tienes dudas puedes contactarnos a support@videsk.io o bien con tu ejecutiva de cuenta.

Desde ahora como agente podrás cambiar el tono de llamada entrante por el que más sea de tu estilo.

Encontrarás 12 nuevos tonos disponibles:

• Clásico
• Sonar del futuro
• Tono claro
• Marimba
• Ruidoso
• Dodo
• Campanas felices
• Marimba 2
• Piano suave
• Tono eléctrico
• Hey
• Moderno

El ajuste del tono podrás realizarlo desde tu consola en Perfil > Ajustes > Tono de llamada.

Si tienes dudas puedes contactarnos a support@videsk.io.